Terms & Conditions

Please note the following important aspects of our Services:


You agree to provide true, current, and complete information about yourself both on our Website (for example, any inquiry or signup forms) and as a Client using our Services. This includes, but is not limited to, personal details, demographic information, photos, and relationship preferences.


Whether you are simply visiting our Website or enrolled as a Client, you agree not to misuse our Website, Services, or any information you obtain through VIDA. You will NOT:


If you enroll as a Client, you agree to cooperate reasonably with VIDA and adhere to the process rules set forth here. Failure to follow these rules may be considered a material breach of contract and could result in termination of Services without refund. These rules are designed to ensure a smooth matchmaking experience for both you and the Matches we introduce:


As part of our comprehensive matchmaking services, VIDA manages your presence on selected dating platforms to maximize your opportunities for meaningful connections. This section explains how that works and sets out important terms related to third-party services:

By providing your contact information to VIDA (such as phone number and email address), you consent to receive communications from us as part of the Services:


If you are a U.S. client, you may cancel your deposit within three (3) business days of payment by submitting a written cancellation request to the VIDA representative who assisted with your enrollment or by emailing contact@vidaselect.com.
Upon receiving your request, VIDA will promptly provide a cancellation form. If your initial cancellation request is received within the three-day window, you will have 24 hours from receipt of the form to complete and return it. If properly submitted, VIDA will issue a full deposit refund.

Once you execute a Service Agreement, cancellation and refund terms are governed by your specific package type:

Monthly subscription packages may include auto-renewal provisions as specified in your Service Agreement. Premium Guarantee and other fixed-term packages do not auto-renew. If your monthly package includes auto-renewal, you may cancel prior to the renewal date by providing written notice to VIDA. Auto-renewal payments are non-refundable once processed, except that if you notify us of unintended renewal within forty-eight (48) hours of the charge, we will provide a full refund as a courtesy.

You agree to contact VIDA at billing@vidaselect.com regarding any billing concerns and allow us reasonable opportunity to resolve them before initiating any chargeback or payment dispute. VIDA responds to all billing inquiries within two (2) business days.

All content and materials on VIDA’s Website and provided as part of the Services (excluding “Your Content” as defined below) are owned by or licensed to VIDA and are protected by copyright, trademark, trade secret, and other intellectual property laws. This includes but is not limited to: the design, text, graphics, logos, button icons, images, compilations of data, software, and any VIDA trademarks or service marks.


As a Client, you will provide us with content that may include personal information, photographs, profile descriptions, and other materials (“Your Content”) for use in your dating profile and matchmaking. You retain ownership of Your Content. VIDA does not claim ownership of the personal photos, biographical information, or other original material you provide. However, we need certain rights to use this content to deliver our Services effectively. Therefore, you grant VIDA the following license:


During your time as a Client, you may receive or become aware of certain confidential or proprietary information of VIDA’s business, such as matchmaking strategies, documents, questionnaires, training materials, pricing models, software tools, or other non-public know-how (“Proprietary Information”). All such Proprietary Information is the sole property of VIDA.


You agree not to use, disclose, distribute, or sell VIDA’s Proprietary Information for any purpose outside of your personal use of the Services. This obligation remains even after your relationship with VIDA ends. For example, you should not share any internal matchmaking techniques or documents provided to you with any competitor or on any public forum.
We welcome feedback and suggestions for improvement, but by sharing any feedback with us, you grant us the right to use it without obligation or compensation to you, and you agree that any enhancements or new features developed will be owned by VIDA.
If you are ever in doubt about whether something is proprietary or can be shared, please err on the side of caution and ask us first.


Our Website or communications may display some third-party trademarks or content (for example, logos of media outlets that have featured VIDA, or the names of dating apps we use). All third-party trademarks and content are the property of their respective owners, and their display does not imply affiliation with or endorsement by those third parties. You must not use any third-party content from our site in a way that would infringe upon the rights of those third parties.


If you believe that any content on our Website or being used in our Service infringes your intellectual property rights (such as your copyrighted work or trademark), please notify us immediately with details, and we will investigate and respond appropriately (including removing or disabling access to infringing material in accordance with the Digital Millennium Copyright Act (DMCA) for copyright issues, if applicable).

Meet Matches for the first time in public places;

This Agreement is made for the benefit of you and VIDA, and except as expressly provided in this section, is not intended to confer any third-party beneficiary rights. However, you acknowledge that all disclaimers and limitations of liability in these Terms (in Sections 11 and 12) and the indemnification provision (Section 13) extend to and inure to the benefit of VIDA’s affiliates, officers, directors, employees, agents, and partners to the same extent as they apply to VIDA. These individuals and entities are thus third-party beneficiaries of those specific provisions and have the right to enforce them directly against you if needed. Aside from the foregoing, no other person or entity who is not a party to this Agreement has any right to enforce any term of this Agreement.


Our Website or communications may contain links to third-party websites or services that are not owned or controlled by VIDA (for example, articles on dating advice, or the login pages for dating platforms). Additionally, as part of our Services, we may recommend or facilitate use of third-party services (like profile photographers, background check services, dating apps, etc.).


Please note:

Before taking formal action, you agree to contact VIDA at legal@vidaselect.com and describe the issue in writing. We will make good-faith efforts to resolve the dispute informally within 30 days. If unresolved, either party may initiate arbitration as set forth below.

Except where prohibited by law, any dispute or claim arising out of or relating to these Terms or your use of the Services will be resolved exclusively through final and binding arbitration. Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Wyoming or remotely at VIDA's discretion. Wyoming law will apply. The arbitrator may award any relief available in court.

All proceedings must be conducted on an individual basis. You and VIDA waive any right to participate in class actions, collective claims, or representative suits. If this waiver is found unenforceable, the arbitration clause will not apply and any dispute must proceed in court.

You and VIDA waive the right to a jury trial for any dispute covered by this agreement. If a claim proceeds in court rather than arbitration, you agree to a bench trial.

VIDA may seek injunctive or equitable relief in court to protect its intellectual property or prevent unauthorized use of the Services, without first engaging in arbitration.

This section survives termination of the Agreement and remains in effect even if your relationship with VIDA ends.

As noted in various sections above, VIDA may terminate or suspend your access to the Services (including as a User of the Website or as a paying Client) at our discretion, at any time, with or without notice, and with or without cause. If we terminate your account and/or this Agreement for cause (for example, due to your breach of these Terms or misconduct), such termination may be immediate and without prior notice. If termination is without cause (for example, we decide to discontinue services in your area), we will provide reasonable notice when feasible.


Upon termination, any unused services or payments will be handled in accordance with our Refund Policy (Section 6) and any other relevant sections of these Terms.

You have the right to stop using our Website or Services at any time. If you are a Client and wish to terminate before the end of your service term, see Section 6.4 (Early Termination by Client) for how to cancel and what, if any, refund you may be entitled to. Simply ceasing to communicate or participate does not necessarily terminate the contract or your payment obligations – you need to explicitly notify us if you wish to cancel going forward.


Upon termination of your relationship with VIDA for any reason:

If any provision of these Terms (or portion thereof) is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part will be deemed to be severed from these Terms. The remaining provisions of the Terms will remain in full force and effect. The parties shall in good faith negotiate a valid and enforceable provision to replace the unenforceable provision, reflecting the original intent of the severed clause as closely as possible.


If a certain provision is invalid in one jurisdiction but valid in another, it shall be treated as modified or omitted only to the extent necessary for compliance with the laws of that jurisdiction, without affecting its validity in other jurisdictions.

No failure or delay by VIDA in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise of any right, power, or privilege.


If VIDA chooses to waive any breach of these Terms by you, that waiver is limited to the particular situation and does not mean that we waive any future breach by you or anyone else. Similarly, any waiver by you of our obligations (for example, giving us extra time to perform a service) is not a blanket waiver of any future obligations.


All waivers must be in writing to be effective.

This Agreement (these Terms and Conditions, along with the incorporated Privacy Policy and any other rules or guidelines posted on our Website that are referenced herein) constitutes the entire agreement between you and VIDA relating to your use of the Services, and supersedes any prior agreements or understandings, whether written or oral, between you and VIDA with respect to the subject matter hereof.

No oral statements or promises by any employee or agent of VIDA (including your matchmaker) will be considered a waiver or amendment of these Terms, or legally binding, unless explicitly set forth in a written amendment to this Agreement signed by an authorized representative of VIDA.


You acknowledge that you are not relying on any representation or warranty outside of those expressly set forth in these Terms.

VIDA may assign or transfer its rights and obligations under this Agreement, in whole or in part, to any person or entity at any time, including in the event of a merger, acquisition, sale of assets, or by operation of law.


You may not assign or transfer this Agreement or any of your rights or obligations hereunder to any third party without VIDA's prior written consent. Any attempt by you to assign, transfer, or delegate without consent will be null and void.


Subject to the above, this Agreement will bind and benefit the parties and their respective successors, heirs, executors, administrators, and permitted assigns.

Nothing in this Agreement is intended to or shall be construed to create a joint venture, partnership, employment, or agency relationship between you and VIDA. Except as expressly stated, neither party has the right or authority to bind the other in any way.


You are using our Services as an independent individual. While we act on your behalf in certain limited contexts (like managing a dating profile with your permission), this is as a service provider per your instruction and does not make us your legal agent for broader purposes. You have no authority to make statements, representations, or commitments of any kind that are binding on VIDA, and vice versa, beyond what is explicitly agreed.

VIDA will not be liable for any delay or failure in performance of the Services arising out of causes beyond our reasonable control. This includes, but is not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, pandemic, epidemic, accidents, network infrastructure failures, strikes or labor shortages, transportation facilities shortages, or any other force majeure event.
If such an event occurs and affects VIDA’s ability to provide Services as agreed, we will make reasonable efforts to inform you and will endeavor to resume performance as soon as practicable. The time for our performance will be extended for a period equal to the duration of the delay caused by the force majeure event. We may also suspend Services during such events without liability.

Official notices to VIDA under this Agreement (such as legal disputes or contractual notices of cancellation that must be in writing) shall be sent via email to legal@vidaselect.com and via certified mail or courier to the following address:


VIDA LLC
Attn: Legal Department
2093 Philadelphia Pike
#9090
Claymont, DE 19703


Notice is deemed received on the date of confirmed delivery to both the email and mailing address listed above (or the next business day if delivered after hours).

Notices to you: We may send you notices to the email address or physical address we have on file for you. It is your responsibility to keep those updated. We may also provide legal notices to you via posting on your account dashboard (if applicable) or the Website if an email is not practical. Email notices are deemed received 24 hours after the email is sent, if no bounce-back or error is received.


For routine communications (notices not of a legal nature), your matchmaker or our support team may communicate with you via email, phone, or other channels as described in Section 5.5.

The headings used in these Terms (such as “Introduction” or “Eligibility”) are for convenience and reference only. They do not form a part of the Agreement and shall not limit or affect the meaning or interpretation of any section of the Terms.
In these Terms, unless the context requires otherwise: (a) words denoting the singular include the plural and vice versa; (b) examples are illustrative and not limiting; (c) “including” means “including without limitation”; (d) references to “days” mean calendar days unless specifically stated as “business days”.

By using VIDA's Website or Services, you acknowledge and agree to these Terms.

For questions about these Terms or our Services, contact contact@vidaselect.com.